Occasionally orders are damaged during transit and we have found the insurance claim process for carriers such as EMS and Fedex to be quite time consuming.
While not a frequent occurrence, it has typically taken the Japan Post and Fedex several months to process claims. This means you don't have a functional part until the carrier honours the claim enabling us to send out your replacement.
To address this, we are excited to launch a new feature on the Nengun Performance website enabling additional flexibility on insurance options during checkout.
We now have 3 standard insurance options available when placing your order for maximum flexibility and have introduced our own Premium Insurance.
Shipping regulations require us to write the order total on the invoice and/or shipping label. With our new insurance options, we now give our customers a choice on insurance value.
Premium Insurance - 100%
Premium insurance is a new option from Nengun Performance and ensures there are no delays should there be an insurance claim on your order. Instead of waiting up to 6 months for the Japan Post or Fedex to honour a verified claim, Nengun Performance will immediately honour the claim and send a replacement.
Orders using Fedex and EMS to some countries must include the invoice with the box. This invoice will be valued at 100% for insurance and may be used by customs as the declared value of the order for taxes and duty purposes.
Carrier Insurance - 100% Value
This is the standard insurance as provided by Fedex, EMS and other carriers and covers the full 100% of the value of the products ordered.
Please note, orders using Fedex and EMS to some countries must include the invoice with the box. This invoice will be valued at 100% for insurance and may be used by customs as the declared value of the order for taxes and duty purposes.
Carrier Insurance - 50% Value
This is the standard insurance as provided by Fedex, EMS and other carriers but covers only 50% of the value of the products ordered.
Please note, orders using Fedex and EMS to some countries must include the invoice with the box. This invoice will be valued at 50% for insurance and may be used by customs as the declared value of the order for taxes and duty purposes.
Carrier Insurance - 10% Value
This is the standard insurance as provided by Fedex, EMS and other carriers but covers only 10% of the value of the products ordered.
Please note, orders using Fedex and EMS to some countries must include the invoice with the box. This invoice will be valued at 10% for insurance and may be used by customs as the declared value of the order for taxes and duty purposes.
Please Contact Us if you have any further questions and we are happy to help.
